Buying Faqs
Q1: How do I purchase from Shopiluxe?
A: Begin by registering for an account and reviewing our buying guide for details on how to place orders.
Q2: Can you ship directly to fulfillment centers, prep centers, warehouses, or residential addresses?
A: Yes, we can ship to any location within the country, including personal, business, or third-party warehouses.
Q3: Can Shopiluxe provide shipping cost estimates?
A: Yes. We can provide shipping quotes or you may arrange shipping independently. In some cases, pre-quoted freight must be used; this will be communicated during the quote process.
Q4: Can I purchase less than the listed quantity or split my order between multiple locations?
A: Minimum order quantities (MOQs) are usually firm. You may send your offer with a reference to the deal, and we’ll consider it. We do not allow split shipments; please arrange delivery to your own location if needed.
Q5: How are shipping costs calculated?
A:
– For direct shipments to marketplaces: Submit a purchase request and we’ll provide necessary details.
– For shipments to other locations: You may use your own carrier or request a quote during checkout.
Q6: I don’t have a company or Tax ID. Can I still purchase?
A: Yes. When registering, you may enter “NA” in fields that do not apply. If you do not have a business name, you can use your personal name.
Q7: Are prices and MOQs negotiable?
A: Prices and minimums are usually set by agreements with suppliers. You may submit a request for lower quantities or pricing, and we’ll respond if it’s possible to accommodate.
Q8: Where are the products stored?
A: Products are held in third-party warehouses. Some may be transferred to our facility before shipment.
Q9: How long does it take to receive my order?
A: Lead times are estimated and provided on your quote. Once shipped, delivery timing depends on the carrier. Please account for possible delays due to volume and logistics complexity.
Q10: Do you offer prep services like ASIN labeling or transparency codes?
A: These services are not offered unless specifically noted on the product page under “Additional Details.”
Q11: Do you offer case or box labeling for shipments?
A: Pallet labels are applied at no cost. Box labeling may incur additional charges or be unavailable, depending on the warehouse. Please inquire before ordering.
Q12: What if the product becomes unprofitable or I cannot sell it?
A: We are not responsible for marketplace performance, including restrictions, IP claims, or price fluctuations.
Q13: Can I use your invoices to get approval to sell restricted items?
A: Our invoices have successfully helped sellers gain approval on various platforms, but we cannot guarantee results.
Q14: How do I know the products are authentic?
A: We source from verified suppliers and only list products from trusted partners. Documentation about sources can only be provided under legal obligation.
Q15: Do you offer payment terms?
A: All orders must be paid in full before shipment. We do not offer payment terms at this time.
Q16: What payment methods do you accept?
A: We accept bank transfers, Zelle, Quickpay, and other direct payment methods. Full payment is required before shipping.
Q17: Can I cancel or return my order?
A: Orders cannot be canceled or returned except in rare cases. Any approved refunds will be issued as store credit. Return shipping costs are the buyer’s responsibility.
Q18: What should I do if I receive incorrect, missing, or defective items?
A: Contact our support team within 30 days of delivery with proof of the issue. Claims without proof submitted within 14 days of opening cannot be reopened.
Q19: Are all products new, unexpired, and retail-ready?
A: Yes, unless otherwise noted on the product page under “Additional Details,” or communicated during the quoting process.
Q20: Where can I find shipping and packaging information?
A: Shipping information is available on the product page under the “Logistics” section or on your quote and checkout page once available.