return-refund-policy

Return & Refund Policy

Thank you for shopping at Shopiluxe.com. We are committed to ensuring a smooth and satisfying shopping experience for all our customers. Please review our updated return policy below:

Returns Accepted – 30 Days

We gladly accept returns within 30 days of delivery.

Free Return Shipping

Return shipping is completely free for all eligible returns.

No Restocking Fee

We do not charge any restocking fee on returned items.

No Final Sale Items

All products are eligible for return unless they are customized or personalized.

Return Eligibility

You can return a product if:

  • You received the wrong item

  • You received a damaged item

  • You are not satisfied with your purchase (no “change of mind” restrictions)

Return Process

1. Contact Us

Reach out to our customer support team via email or phone to start your return request.
Please include:

  • Your order number

  • Reason for return

  • Clear pictures of the front and back of the product (if damaged or incorrect)

2. Follow Instructions

Our team will provide:

  • The return address

  • Any required documents

  • A prepaid shipping label (free return shipping)

3. Pack Your Item

Place the item securely in its original packaging. If unavailable, use any suitable secure packaging.

4. Ship the Item

Send the package using the provided prepaid label.
We recommend keeping the shipping proof until your return is processed.

5. Inspection & Refund

Once your return arrives, our team will inspect the item.
If approved, your refund will be issued within 30 days to your original payment method.
(Your bank or payment processor may take extra time to reflect the refund.)

Important Notes

  • No shipping charges for returns.

  • No restocking fee.

  • Customized or personalized items can only be returned if damaged or defective.

  • We reserve the right to refuse returns that do not meet the required conditions.